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Frequently Asked Questions


Highlighting what you can do on our website

FAQ ImageVan cross-sell ImageQuestions that you may have about our website, what it does and what you can do, including how you can pay, and what to do in the event of a claim.

Q. How can I pay for my policy?

Q. Can I pay by debit/ credit card?

Q. Can I pay by instalments?

Q. How do I get my documents?

Q. Can I download my documents from your website?

Q. I bought my policy via your call centre. Can I manage my policy online?

Q. How do I activate my online account

Q. Can I change my password?

Q. I’ve forgotten my password. What do I do?

Q. Can I change my username?

Q. Can I update my email address?

Q. How do I notify you of a claim?

Q. Can I manage my policy online?

Q. Can I make changes to my policy online?

Q. Can I renew my policy online?

Q. Can I notify you of a claim online?

Q. Can I get my documents posted to me?

Q. I haven’t received any emails from you. Why not?

Q. What is your Cookie Policy?

Q. What is your Accessibility Policy?

Q. Do you sell customer data?

Q. How do I amend my contact preferences?





Q. How can I pay for my policy?

A. We currently offer two ways of paying for your Tradesman’s Insurance policy. You can either pay with a credit or debit card in a single instalment, or via instalments on Direct Debit (subject to a minimum premium). Please note that CORGI Insurance acts a credit broker and not a lender.

Please do not use the “Pay a Policy Premium” to pay for a policy when you purchase it. Please select either “Credit/ Debit Card” or “Instalments”.

Q. Can I pay by debit/ credit card?

A. Yes. We accept payments made using major credit and debit cards.

Q. Can I pay by instalments?

A. Yes. If your policy costs more than £140, then you have the option of paying for your insurance in instalments via Direct Debit. We work exclusively with a third party who provide credit. Please see our Credit Example and Information for further details. CORGI Insurance is a credit broker, not a lender.

Q. How do I get my documents?

A. When you buy a policy through our website, your documents are available immediately from the “My CORGI Insurance” area of the website. You will need to log in using the email address that you provided to us as your username, and the password that we generated for you. We do not email policy documents directly from the website.

Q. Can I download my documents from your website?

A. Yes. When you purchase a Tradesmans’ insurance policy from CORGI Insurance via our website, we automatically create an online account for you, using the email address that you provided in the quotation process as your username. You should have received an email from us, showing your username and the password that we created for you.

If you buy a Tradesmans’ insurance policy via the telephone, before you can access your documents, you’ll need to activate your online account. Account activation for policies bought on the phone requires your Policy Reference and your full postcode. We can provide your policy reference for you when you buy your policy. Once you have this information, please click on www.corgi-insurance.co.uk/activate or enter this into your browser website address URL and follow the instructions.

Q. I bought my policy via your call centre. Can I manage my policy online?

A. Yes. Before you can manage your policy, you will need to activate your online account. Account activation for policies bought on the phone requires your Policy Reference and your full postcode. We can provide your policy reference to you when you buy your policy.

Q. How do I activate my online account

A. If you have bought a policy from us over the telephone and want to view or download your documents, you will need to create and activate an online account. Account activation for policies bought on the phone requires your Policy Reference and your full postcode. We can provide your policy reference for you when you buy your policy, or you can give us a ring on 0800 915 0486 and we can provide it for you. Once you have this information, please click on www.corgi-insurance.co.uk/activate or enter this into your browser website address URL and follow the instructions.

Q. Can I change my password?

A. Yes. Before you can change your password, you will need to log in to your CORGI Insurance account. If you’ve forgotten your password, then you’ll need to use our “Forgot password” function, which is available from the “My CORGI Insurance” area of our website. Once you’ve successfully logged in, you will need to select the “Edit my profile” section of “My CORGI Insurance”. You can choose a memorable password, and click “Save”.

Q. I’ve forgotten my password. What do I do?

A. We have a forgotten password link on our website. Clicking the “Forgot” link in the “Sign in” area of My CORGI Insurance and entering your email address will send you an email with a reminder of your CORGI Insurance password. You can then change your password if you want.

Q. Can I change my username?

A. Yes. To change your username, you first need to log in to your “My CORGI Insurance” using the email address that you were previously using. You can then click on “Edit my details” and choose a new email address and click/ tap “Save”.

Q. Can I update my email address?

A. Yes. To change your email address (which is your username), you first need to log in to your “My CORGI Insurance” using the email address that you were previously using. You can then click on “Edit my details”, choose a new email address and click/ tap “Save”.

Q. How do I notify you of a claim?

A. Claims can be worrying, and at CORGI Insurance we’re passionate about helping our customers. You’re welcome to contact us, and we’ll help in any way we can, however claims processing is handled by the insurer – not us. If your policy is a Zurich Tradesman insurance (Public Liability) policy, please ring Zurich directly on 08453 002 055 (Option 5). For all other policies and insurers, please ring us on 0800 915 0486, and we will provide insurer contact details, or alternatively refer to your policy document which also has this information.

Q. Can I manage my policy online?

A. Yes. We have a number of online functions, which are listed below. When you get a full quote, we automatically create an online account for you, if you don’t already have one. You will need to use this online account to manage your quote(s) and policie(s).

Q. Can I make changes to my policy online?

A. During your policy term, if you need to make any changes, you will need to ring us on 0800 915 0486, but you’ll be able to pay any amounts online – using “Pay a Policy Premium”.

Q. Can I renew my policy online?

A. At Renewal, you can view your renewal documents online, and if you don’t need to make any changes, you can pay your renewal premium online. If you’d like to change your cover at renewal, or notify us of any changes, you will need to ring us on 0800 915 0486.

Q. Can I notify you of a claim online?

A. You’re welcome to contact us, and we’ll help in any way we can, however claims processing is handled by the insurer – not us. If your policy is a Zurich Tradesman insurance (Public Liability) policy, please ring Zurich directly on 08453 002 055 (Option 5). For all other policies and insurers, please ring us on 0800 915 0486, or alternatively refer to your policy document which also has this information.

Q. Can I get my documents posted to me?

A. Yes. Like many companies, we provide documents electronically when you buy on our website, and also when you purchase on the telephone. This is quicker and environmentally friendly. This means you get your documents in minutes and we do our bit for the environment. It’s also cheaper, which helps us bring you quality insurance at trade prices.

Q. I haven’t received any emails from you. Why not?

A. There are a number of possible reasons, and the internet can be a mysterious place! We work hard to ensure that emails that we send are deliverable, but sometimes they get stuck in spam or junk filters. If you’re expecting an email from us, please check your spam or junk folder. We send emails to the email address that you provide to us during the quote process. If this email address was mis-spelt, or isn’t an email address that you have access to, we won’t be able to email you, in which case please ring us on 0800 915 0486.

Q. What is your Cookie Policy?

A. We have a Cookie Policy that details our use of cookies, and how you may control them.

Q. What is your Accessibility Policy?

A. We have an Accessibility Policy that details our approach to website Accessibility.

Q. Do you sell customer data?

A. No. We don’t sell customer data, and we have no plans to. Our Privacy Policy gives full details of our use of data, and how you can opt out of our marketing.

Q. How do I amend my contact preferences?

A. Please email us at enquiries@corgi-insurance.co.uk, or alternatively ring us on 0800 915 0486

Any more questions?

If you have a question that’s not answered here, feel free to email us at enquiries@corgi-insurance.co.uk, or alternatively ring us on 0800 915 0486.

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