EARLY CLOSING:
Please be aware that we are closing today at 4pm and will return to our normal opening hours from tomorrow morning.

Customer Reviews

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Listening to our customers

Customer feedback is a key part of our business, ensuring that we continually improve our customer service. This page describes the ways we listen to our customers.

Our approach to feedback

Our mission statement puts Customer Focus at the centre of our business philosophy. We recognise that customers have access to a wide range of insurance products and companies, and that both consumers and businesses have high expectations when it comes to dealing with companies.

Feefo

We have signed up with Feefo – a major customer review company - to send out short surveys on our behalf to everyone who buys a Public Liability policy with us, whether this is via our website or the telephone. We chose Feefo due to their strong and impartial ongoing commitment to trusted and entirely independent reviews.

Shortly after a Public Liability policy is purchased from us, Feefo send an email on our behalf, allowing the customer to submit a review rating and verbatim comment of the service that they received during the purchase of their policy. This feedback is automatically published on the Feefo website. We can respond to reviews, but we can’t alter them, delete them or hide them.

All feedback that we receive via Feefo, whether it’s good or bad, is available on the Feefo website, and we also display the latest feedback on our website. We can learn from negative reviews, and know that by publishing all feedback “warts and all” we can maintain a reputation for being a trusted company to do business with. You can read all our customers’ feedback on the Feefo website.

What Some of Our Customers Say About Us